FAQ
Frequently Asked Questions
Where are your products made or shipped from?
Products are printed and shipped from our partner fulfillment centers located in the USA, Canada, or Europe, depending on your delivery address. All our products are printed using high-quality printing techniques for durability and comfort.
What payment methods do you accept?
We securely accept payments through PayPal and Stripe, allowing you to pay by credit card, debit card, or your PayPal account.
Is it safe to order from your website?
Yes. Our website https://pieceofmorocco.com/ uses SSL encryption to protect your personal and payment information at all times.
Can I modify or cancel my order after placing it?
Orders are processed automatically for quick fulfillment. If you need to modify or cancel your order, please contact us within 12 hours using the contact form. Once printing starts, changes may no longer be possible.
Do you ship worldwide?
Yes, we ship worldwide! Shipping times and costs depend on your location and are calculated at checkout.
How long does delivery take?
Most orders are fulfilled within 2–5 business days.
Estimated delivery times:
USA & Canada: 5–11 business days
Europe: 7–15 business days
International: 10–20 business days
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number so you can follow your package’s journey.
Do you accept returns or exchanges?
Because each item is made to order, we only accept returns for items that are defective, damaged, or misprinted.
If you receive a faulty product, contact us within 7 days of delivery with photos of the issue.
How can I find my size?
Each product page includes a size guide to help you choose the perfect fit. We recommend measuring one of your favorite garments for accuracy.
How should I care for my apparel?
- Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners.
- Tumble dry low, or hang-dry for longest life.
- Cool iron inside-out if necessary. Do not iron decoration.
- Do not dry clean.
Where are you based?
We are based in Quebec, Canada, and we proudly share Moroccan-inspired designs with the world.
If you don’t find what you’re looking for, feel free to contact us.
