Shipping Policy

Shipping Policy

Last updated: November 2025

Welcome to Piece Of Morocco!

1. Order Processing

All products are made to order.
Processing time before shipment usually takes 2–7 business days, depending on the item and order volume.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Times

Estimated delivery times vary by region:

Please note that these are estimates and may vary due to postal delays, customs processing, or local courier service conditions.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on your location and order size.
Any applicable customs duties or import taxes are the responsibility of the customer.

4. Order Tracking

Once your order ships, you will receive a tracking number via email.
Tracking updates may take up to 48 hours to appear after shipment.

5. Incorrect or Damaged Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.
We will send a replacement as quickly as possible.

6. Lost Packages

If your order does not arrive within the estimated delivery time, please reach out to us.
We’ll investigate the situation and the shipping carrier.
If the package is confirmed lost, we will issue a replacement or refund.

7. Customs and Import Taxes

International orders may be subject to customs fees, import taxes, or other charges upon delivery.
These fees are determined by your local customs authority and are the responsibility of the customer.

8. Address Accuracy

Please ensure your shipping address is correct when placing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Contact Us

If you have any questions about your order or shipping status, please contact us.